Forms Click to download Complaint or Appeal Form Request to Defer, Suspend or Cancel Training Refund Application Form Policies Click to download Assessment Policy and Procedure Complaints and Appeals Policy and Procedure Policy and Procedure International Student Transfer Critical Incident Management Policy Deferral, Suspension or Cancellation Policy Fees and Charges Policy and Procedure Enrolment and Selection Policy and Procedure USI Policy Student Support Policy and Procedure Refund and Cancellation Policy and Procedure Course Progress Monitoring Policy and Procedure