This qualification reflects the role of community services workers involved in the delivery, management and coordination of person-centred services to individuals, groups, and communities.

At this level, workers have specialised skills in community services and work autonomously within their scope of practice under broad directions from senior management.

Workers support people to make change in their lives to improve personal and social wellbeing and may also have responsibility for the supervision of other workers and volunteers. They may also undertake case management and program coordination.

To achieve this qualification, the candidate must have completed at least 200 hours of work as detailed in the Assessment Requirements of units of competency.

The skills in this qualification must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication

Nil

This course is aimed at:

• Developing and enhancing existing knowledge and skills in direct service work and client support in residential and community settings
• Developing skills to plan and deliver programs and services that meet various needs of individuals and families in a leadership capacity
• Developing and implementing policies, procedures, and practice required for effective case management
• Developing aspects of holistic approach to client needs

To ensure an appropriate learning opportunity, candidates need to demonstrate the following.

English (International Students):
IELTS 6.0 or higher with a minimum score of 5.5 in each band or equivalent (e.g., EAL/ESL, ISLPR, CSWE etc.) English language test scores

Academic Level: Minimum Year 12 or equivalent high school certificate.

Minimum Age: 18 years or over at the time of commencement.

Note: Students who do not meet the minimum English requirement for this course will need to package this course with an appropriate English Course before they can proceed into this course/qualification. An Internal English Test is available on request.

Example of possible job roles include: 

• Case manager or worker
• Community worker
• Social welfare worker
• Client service assessor
• Program coordinator or manager

This course is delivered over a period of 1.5 years. The course duration is:

• 78 Weeks of Course duration consisting of:
• 60 Weeks of scheduled study/tuition (4 terms of 10 weeks each)
• 18 Weeks of scheduled breaks/holidays including pre-training and completion activities (3 breaks of 2 weeks and 1 break of 6 weeks)

Notes:

1. A minimum of 20 contact hours per week of study/tuition have been scheduled by Contempo – to ensure students meet their student study Visa conditions
2. The course duration may vary for students who have been granted credits or RPL towards this course (e.g., students having completed any units in a previous course/qualification).
3. Additionally, students will be required to undertake activities such as homework, research, revision, and prepare for assessments and examinations relevant to each unit of competency in their own
4. Where the scheduled classes have finished prior to a large holiday break (e.g., Christmas holidays), and students have completed all the course requirements (e.g., re-submissions, re-assessments, intervention etc.), Contempo College shall review and adjust (on a case-to-case basis) student CoEs end dates to ensure that the course does not exceed the time required to complete the course on the basis of full-time study. Similarly, the holiday period shall not be included in the course duration in determining the course start date prior to course commencement.

2025: Feb, April, July, Oct

2026: Feb, April, July, Oct

2027: Feb, April, July, Oct

Fees breakdown:

Note: The Materials Fee covers all equipment and learning resources required for course delivery. Fees are subject to change and exclude Admin and Material fees, please contact the college for confirmation.

Face to Face, campus-based delivery, supported by industry work placement (200 hours). Modes include classroom based structured delivery and supervised and unsupervised self-study periods.

This course includes a work placement of 200 hours to be completed within the course duration.

Required documents prior to WBT placement:

1. Signed Statutory Declaration Form
2. Infection Control Certificate
3. National Police Clearance (WA)
4. Manual Handling Certificate
5. Evidence of Flu vaccination
6. International COVID-19 Vaccination Certificate – Australian Government
7. Hand Hygiene Certificate 
8. Medication Competency Certificate

This course assessments include supervised formative and summative written assessments, exams/tests, case studies, projects, role play and project presentations in the classroom including assessments, roleplays, presentations, demonstration, and projects/assignments; combined assessment activities during work placement observed by workplace supervisor and assessor, research, report/paper/essay writing, preparation of presentations, analysing data and records, and unit specific tasks

.

For all students, strong Language, Literacy and Numeracy (LLN) skills are fundamental to supporting vocational learning, employability, and effective workplace communication, regardless of their course or training level. To ensure students receive the necessary support, all students undergo LLN testing during Orientation to determine their skill levels and identify any required support. Contempo College uses these assessments to tailor assistance, ensuring learners develop the essential LLN competencies needed for their course and future employment.

On successful completion of CHC52021 Diploma of Community Services, students can progress to:

• BSB80120 Graduate Diploma of Management (Learning) at Contempo College

Or may pursue further study opportunities by enrolling in a higher-level management course or seek to study with an Australian university in a related undergraduate degree level program, or another advanced qualification from the Community Services training package.

Contempo’s staff will help students with information regarding their enrolment into a relevant university. Contempo’s does not have any arrangements in place with any university.

At Contempo College, we are dedicated to ensuring a smooth transition for our international students as they begin their studies and adjust to life in Australia. Our comprehensive orientation program is designed to provide essential support, promote wellbeing and set students up for academic success.

Orientation Includes:

• Settlement Support: Housing guidance, local area orientation, and cultural adjustment
• Legal & Visa Requirements: Understanding visa conditions, work rights, and compliance
• Health & Safety: Access to medical services, emergency contacts, and personal security tips
• Academic Success: Study skills workshops, language support, and campus resources
• Employment Readiness: Workplace rights, resume building, and career services
• Daily Life Essentials: Banking, transportation, and local community connections
• StudyPerth: Introduction their support services for International Students
• City of Perth: Your gateway to student discounts, libraries, transport networks, cultural experiences and essential city services.

In addition to in-person sessions, the information provided is also available in our International Student Handbook and online at https://contempocollege.edu.au/wp-content/uploads/2024/10/Contempo-International-Student-Handbook.pdf

We’re here to help!
For questions or support, contact:
📧 studentsupport@contempocollege.edu.au
🌐 https://contempocollege.edu.au/

All new international students at Contempo College must complete our comprehensive Orientation Program (Mandatory).